sga898 Privacy Policy

Scope and Application of This Policy

This Privacy Policy is issued by sga898 and applies to all users who access the sga898 website, register an account, use gaming services, or interact with any part of our platform. By using the sga898 platform, you agree to the terms set out in this policy.

This policy covers personal data processing carried out by sga898 in our capacity as data controller. We operate under international licensing and comply with data protection requirements set by the relevant supervisory bodies.

Information We Collect

In the course of providing our services, sga898 collects several categories of personal information from users. This collection is necessary to ensure the platform operates securely, complies with legislation, and delivers the best experience to every player.

Information provided directly by users during registration and use of the platform:

• Full name as shown on MyKad or a valid identity document
• Date of birth — for verification of the minimum age requirement of 21 and above as mandated
• Active email address for account communications
• Mobile phone number for two-factor authentication and notifications
• Payment method information such as e-wallet details, DuitNow account or bank account information for deposit and withdrawal transactions
• Identity verification documents when requested during the KYC process

Information collected automatically during use of the platform:

• IP address and geographic location information at the country level
• Device type, operating system and web browser version
• Login session data including access time and session duration
• Gaming activity records and financial transaction history within the platform
• Cookies and similar tracking technologies for platform functionality and analytics purposes

Purpose of Use of Information

sga898 uses collected personal information solely for legitimate operational purposes. We do not use your data for purposes unrelated to the provision of our online gaming platform services.

The primary purposes for which data is used include:

• Account management — registering, verifying and maintaining player accounts securely
• Financial processing — processing deposits using methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, as well as processing withdrawals within 5–30 minutes
• Legal compliance verification — ensuring all players meet the 21+ age requirement and related KYC requirements
• Fraud and illegal activity prevention — monitoring suspicious activity to protect all players and the integrity of the platform
• Customer support — helping resolve enquiries and complaints via 24/7 live chat and email channels
• Service communications — sending important notifications related to accounts, transactions and policy changes
• Platform improvement — analysing usage patterns to improve the functionality, performance and security of the website

Data Sharing and Disclosure

sga898 understands that user trust is our most important asset. Our policy is therefore to limit personal data sharing to scenarios that are strictly necessary.

Personal information may be shared with the following parties in limited circumstances:

• Payment service providers — to process deposit and withdrawal transactions securely through designated methods
• Gaming software providers — to ensure a consistent and fair gaming experience
• Supervisory bodies and licensed authorities — when required by legislation or a valid court order
• Third-party technical service providers — such as hosting providers, platform analytics and cybersecurity services, subject to strict confidentiality agreements

All third parties handling sga898 user data are required to sign data processing agreements that meet international data protection standards. They are not permitted to use that data for any purpose other than those specified in the agreement.

Data Security and Protection

sga898 continually invests in security infrastructure to protect the personal data of all players from unauthorised access, loss, misuse or unlawful disclosure.

The security measures we implement include:

• Data encryption during transmission using the latest SSL/TLS protocols
• Encryption of data stored in databases using industry standards
• Role-based access control — only authorised personnel can access sensitive data
• Continuous security monitoring and intrusion detection systems
• Two-factor authentication for administrative and user account access
• Regular security audits by independent third-party experts
• A comprehensive incident response plan to address any data breach

Cookie Policy

sga898 uses cookies and similar tracking technologies to improve website functionality, analyse traffic patterns and provide a better user experience. Cookies are small text files stored on your device when you browse our website.

Categories of cookies used by sga898:

• Necessary Cookies (Required) — required for basic platform functions such as login sessions and security. These cookies cannot be disabled without affecting website functionality.
• Functional Cookies — store user preferences such as language and display settings for a more convenient repeat experience.
• Analytics Cookies — collect statistical information about how users interact with the platform to help us improve our services.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and usability of the sga898 platform.

International Data Storage and Transfer

Personal information collected by sga898 may be stored and processed on servers located in various locations as part of our international platform infrastructure. In all cases, data protection standards equal to or higher than local Malaysian requirements apply.

The retention period for personal data depends on the purpose of collection. Generally, active account information is kept for the duration the account remains active and for a reasonable period after account closure to meet audit, legal and dispute resolution requirements that may arise.

Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how sga898 handles your personal data, please contact our Data Protection team through the following channels:

• Support Email: [email protected]
• 24/7 Live Chat: Available in Malay and English at any time

Our team will endeavour to respond to all privacy-related enquiries promptly. For more complex requests such as data access or data deletion requests, the process may take longer depending on the complexity of the request.